Terms of Service

1. Service Description

SwapSS (hereinafter "Service") is a software interface for interacting with decentralized protocols operated by SwapSS Group Ltd, a company organized under the laws of the Republic of the Marshall Islands, with its registered address at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands, MH 96960. By using the Service, you agree to be bound by these terms.

2. Eligibility

You must be at least 18 years old. The Service is not available to citizens or residents of the USA, EEA (EU) countries, Canada, Japan, the United Kingdom, or individuals on sanctions lists maintained by OFAC, the EU, the UN, or other applicable authorities. The use of VPN or other tools to bypass geographical restrictions is strictly prohibited.

3. Exchange Process

When you create an exchange, the Service generates a unique deposit address. You must send the exact amount within the time limit shown.

4. Deposits and Refunds

If an exchange cannot be completed, funds are returned to the sender's address. Contact support: refund within 7 business days. Network fee is deducted; this is a blockchain rule, not ours.

Below-minimum deposit.

The exchange cannot proceed. Contact support: refund within 7 business days from deposit confirmation. Deposits below network fee cost cannot be refunded (refund cost exceeds deposit amount).

Late deposit.

If a deposit arrives after the 10-minute fixed-rate window, we switch to the floating rate at confirmation time. If the floating rate does not work for you, contact support, refund within 7 business days.

Wrong asset or network.

Recovery is not always possible: sending to an unsupported network often means permanent loss on the blockchain side. If technically feasible, refund within 7 business days from decision. If not, support responds within 24 hours.

Compliance review outcome.

If an exchange is paused for review, we wait for the result. After the hold is lifted, refund to sender's address within 7 business days. Details and timeline: via support.

Service unable to complete the exchange.

If the exchange fails for technical reasons, contact support, refund within 7 business days. Network fee is deducted.

Overpayment.

If the amount sent exceeds the specified amount, the excess is processed at the floating rate at confirmation time, or returned on request to support within 7 business days.

5. Compliance and AML

The Service implements AML procedures. Deposits may be screened. Swapping requires no identity documents. A deposit we cannot clear is returned to a sender-controlled address minus the network fee.

6. Risks

Cryptocurrency transactions carry inherent risks including price volatility, irreversibility, network congestion, smart contract risk, and bridge protocol risk.

7. Limitation of Liability

The Service is provided "as is" without warranties. The Service is not liable for losses due to incorrect user input, blockchain failures, exchange outages, price slippage, or force majeure.

8. Privacy

Minimal personal information is collected. Transaction data is stored for compliance. We do not sell user data. Blockchain transactions are inherently public.

9. Modifications

These terms may be modified at any time. Continued use constitutes acceptance.

10. Contact

Questions about these terms: Telegram