Support
Have an issue with your exchange? We are here to help.
Look up your order
Enter your order ID to check the current status and transaction details.
Contact us
For issues not resolved through the order status page, reach out via Telegram.
Open support ticket support@swap.ssTypical response time: under 30 minutes during business hours.
Common situations
- Crypto deposit not found: what to check
- Sent crypto on the wrong network
- Crypto deposit arrived late: what happens to the order
- Sent less than the order asked for
- Sent more than the order asked for
- Crypto exchange refunds: how ours actually work
- Why an exchange asks for a refund address
- What a transaction hash is and where to find yours
- Forgot the memo or tag on a transfer
- Monero payment proof: what it is and when you need one